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	<title>RAM&#039;s Diary</title>
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	<description>This blog is to record my Technical learning, challenges/ interesting facts those i came acrossor got from others, so that they would serve as knowledge base for others. I would be focusing mostly on OBIEE, Hyperion, Siebel CRM, Siebel UCM, Siebel EAI, Siebel Scripting, Siebel Workflows, Siebel Configuration, Siebel Upgrade and other Technical areas. Hope, this would help you…</description>
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		<title>RAM&#039;s Diary</title>
		<link>http://raamsdiary.wordpress.com</link>
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		<item>
		<title>ODI Made Easy: Transformation ready in 3 steps</title>
		<link>http://raamsdiary.wordpress.com/2009/11/11/odi-made-easy-transformation-ready-in-3-steps/</link>
		<comments>http://raamsdiary.wordpress.com/2009/11/11/odi-made-easy-transformation-ready-in-3-steps/#comments</comments>
		<pubDate>Tue, 10 Nov 2009 18:36:09 +0000</pubDate>
		<dc:creator>RAM CH</dc:creator>
				<category><![CDATA[ODI]]></category>
		<category><![CDATA[Bulk Data Load]]></category>
		<category><![CDATA[ELT]]></category>
		<category><![CDATA[Oracle Data Integrator]]></category>

		<guid isPermaLink="false">http://raamsdiary.wordpress.com/2009/11/11/odi-made-easy-transformation-ready-in-3-steps/</guid>
		<description><![CDATA[This post is just to let every one knows how simple and power full ODI is. Just wanted to start with simple and common example. This interface simply combines 4 data stores of Heterogeneous(2 SQL, 2 Flat files) type and pumps in to target in oracle. you can finish it in just 3 steps! Step [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=raamsdiary.wordpress.com&amp;blog=9304462&amp;post=105&amp;subd=raamsdiary&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>This post is just to let every one knows how simple and power full ODI is. Just wanted to start with simple and common example. This interface simply combines 4 data stores of Heterogeneous(2 SQL, 2 Flat files) type and pumps in to target in oracle. you can finish it in just 3 steps!</p>
<p>Step 1: Drag and drop the Target data store in to target section of your newly created interface</p>
<p>Step 2: Drag and drop all the source Data stores (Select Yes to Auto Mapping of columns, when system prompts. You can map manually also)</p>
<p>Step 3: Join all Sources</p>
<p>Step 4: Create any filters (Not Mandatory, but i created in this example to reduce load)</p>
<p>Interface is ready to execute. Just click on Execute and you can monitor it in Operator window.</p>
<p><a href="http://raamsdiary.files.wordpress.com/2009/11/image.png"><img title="image" style="display:inline;border-width:0;" height="394" alt="image" src="http://raamsdiary.files.wordpress.com/2009/11/image_thumb.png?w=456&#038;h=394" width="456" border="0" /></a></p>
<p>check the results in Operator Window</p>
<p><a href="http://raamsdiary.files.wordpress.com/2009/11/image1.png"><img title="image" style="display:inline;border-width:0;" height="276" alt="image" src="http://raamsdiary.files.wordpress.com/2009/11/image_thumb1.png?w=459&#038;h=276" width="459" border="0" /></a></p>
<p>Interface inserted 5 records successfully.</p>
<p>This is one simple example to show how ODI made an ELT developer’s life made simple and efficient. I will keep posting more of my learning&#8217;s.</p>
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			<media:title type="html">RAM CH</media:title>
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		<title>Script Less Siebel &#8211; Importing Data in to Siebel</title>
		<link>http://raamsdiary.wordpress.com/2009/10/14/script-less-siebel-importing-data-in-to-siebel/</link>
		<comments>http://raamsdiary.wordpress.com/2009/10/14/script-less-siebel-importing-data-in-to-siebel/#comments</comments>
		<pubDate>Wed, 14 Oct 2009 10:12:24 +0000</pubDate>
		<dc:creator>ramch</dc:creator>
				<category><![CDATA[Integration]]></category>
		<category><![CDATA[Siebel]]></category>
		<category><![CDATA[bulk Export]]></category>
		<category><![CDATA[Bulk import]]></category>
		<category><![CDATA[Data]]></category>
		<category><![CDATA[deployment]]></category>
		<category><![CDATA[Development]]></category>
		<category><![CDATA[Enterprise Integration Manager]]></category>
		<category><![CDATA[Import option]]></category>
		<category><![CDATA[Importing Data]]></category>
		<category><![CDATA[Interface]]></category>
		<category><![CDATA[Online interface]]></category>
		<category><![CDATA[script less siebel]]></category>
		<category><![CDATA[Siebel EAI]]></category>
		<category><![CDATA[Siebel Integration]]></category>

		<guid isPermaLink="false">http://raamsdiary.wordpress.com/2009/10/14/script-less-siebel-importing-data-in-to-siebel/</guid>
		<description><![CDATA[Introduction Data flow in bi-directional way is a routine activity for any application to feed/ fetch the data to fulfill the business needs. Specifically in Siebel developers create many online/ offline interfaces to allow data transfer in and out to Siebel. The most common paths that picked up by developers are, 1. Enterprise Integration Manager [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=raamsdiary.wordpress.com&amp;blog=9304462&amp;post=98&amp;subd=raamsdiary&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p align="justify"><font color="#0080ff" size="3"><strong><em>Introduction</em></strong></font></p>
<p align="justify">Data flow in bi-directional way is a routine activity for any application to feed/ fetch the data to fulfill the business needs. Specifically in Siebel developers create many online/ offline interfaces to allow data transfer in and out to Siebel. </p>
<p align="justify">The most common paths that picked up by developers are,</p>
<p align="justify">1. Enterprise Integration Manager</p>
<p align="justify">2. Online Interfaces using Workflow </p>
<p align="justify">3. Business Services</p>
<p align="justify">4. COM, etc</p>
<p align="justify">All above mentioned paths have advantages and disadvantages based on various criteria. </p>
<p align="justify">1. Enterprise Integration Manager</p>
<ul>
<li>
<div align="justify">Only be used for bulk data import/ Export</div>
</li>
<li>
<div align="justify">Only Administrator or support person can import the data, End user can’t import the data</div>
</li>
<li>
<div align="justify">Involves Huge Development efforts</div>
</li>
</ul>
<p align="justify">2. Online Interface Using Workflow</p>
<ul>
<li>
<div align="justify">Involves more customization and deployment efforts</div>
</li>
<li>
<div align="justify">Many performance Considerations</div>
</li>
</ul>
<p align="justify">3. Business Service</p>
<ul>
<li>
<div align="justify">Involves huge amount of programming efforts</div>
</li>
<li>
<div align="justify">Performance Considerations</div>
</li>
<li>
<div align="justify">Upgrade Considerations</div>
</li>
</ul>
<p align="justify">4. COM</p>
<ul>
<li>
<div align="justify">Is the most common path picked up if End users need to import the data in to Siebel, using Excel, Access or any other application</div>
</li>
<li>
<div align="justify">Involves Huge development effort</div>
</li>
<li>
<div align="justify">Poor Performance</div>
</li>
</ul>
<p align="justify"><b></b></p>
<p align="justify"><font color="#0080ff" size="3"><strong><em>Proposed Solution</em></strong></font></p>
<p align="justify">Apart from the paths mentioned above, Siebel provided another path called “Import” option, which offers a solution without scripting. Using Import option, End user can import the data in to Siebel in a very simple way. They just can import the data by selecting Import menu option and inputting the data in the form of Text, CSV or any other format.</p>
<p align="justify">They just need to prepare the text or CSV file with the column headers looking at the field captions in Siebel screen which they want to import. </p>
<p align="justify">1. User logs in to Siebel application</p>
<p align="justify">2. User Navigates to Siebel screen in to which he wants import the data</p>
<p align="justify">3. User Note down the field names</p>
<p align="justify"><a href="http://raamsdiary.files.wordpress.com/2009/10/clip_image002.jpg"><img title="clip_image002" style="display:inline;border-width:0;" height="77" alt="clip_image002" src="http://raamsdiary.files.wordpress.com/2009/10/clip_image002_thumb.jpg?w=244&#038;h=77" width="244" border="0" /></a></p>
<p align="justify">4. User creates a text or CSV file using the field names as headers along with the data</p>
<p align="justify"><b><i><a href="http://raamsdiary.files.wordpress.com/2009/10/clip_image004.jpg"><img title="clip_image004" style="display:inline;border-width:0;" height="42" alt="clip_image004" src="http://raamsdiary.files.wordpress.com/2009/10/clip_image004_thumb.jpg?w=244&#038;h=42" width="244" border="0" /></a></i></b></p>
<p align="justify">5. User select Import menu option</p>
<p align="justify"><a href="http://raamsdiary.files.wordpress.com/2009/10/clip_image006.jpg"><img title="clip_image006" style="display:inline;border-width:0;" height="168" alt="clip_image006" src="http://raamsdiary.files.wordpress.com/2009/10/clip_image006_thumb.jpg?w=244&#038;h=168" width="244" border="0" /></a></p>
<p align="justify">6. Browse the file name, select Auto Mapping option and click Next button</p>
<p align="justify"><a href="http://raamsdiary.files.wordpress.com/2009/10/clip_image008.jpg"><img title="clip_image008" style="display:inline;border-width:0;" height="134" alt="clip_image008" src="http://raamsdiary.files.wordpress.com/2009/10/clip_image008_thumb.jpg?w=244&#038;h=134" width="244" border="0" /></a></p>
<p align="justify">7. Click Next button</p>
<p align="justify"><b><a href="http://raamsdiary.files.wordpress.com/2009/10/clip_image010.jpg"><img title="clip_image010" style="display:inline;border-width:0;" height="165" alt="clip_image010" src="http://raamsdiary.files.wordpress.com/2009/10/clip_image010_thumb.jpg?w=244&#038;h=165" width="244" border="0" /></a></b><b> </b></p>
<p align="justify">8. User would see a popup with Import Status, Number of Rows imported, and few other details. </p>
<p align="justify">9. User would be able to see the newly imported records</p>
<p align="justify"><b><i><a href="http://raamsdiary.files.wordpress.com/2009/10/clip_image012.jpg"><img title="clip_image012" style="display:inline;border-width:0;" height="68" alt="clip_image012" src="http://raamsdiary.files.wordpress.com/2009/10/clip_image012_thumb.jpg?w=244&#038;h=68" width="244" border="0" /></a></i></b></p>
<p align="justify"><strong></strong></p>
<p align="justify"><font size="3"><font color="#0080ff"><strong><em>Solution Benefit </em></strong></font></font></p>
<ol>
<li>
<div align="justify">No need Scripting</div>
</li>
<li>
<div align="justify">End User would be provided with a handy process to bring data into Siebel, instead of relying on support team</div>
</li>
<li>
<div align="justify">Easy to implement and low development efforts</div>
</li>
</ol>
<p align="justify"><font color="#0080ff" size="3"><strong><em>Implementation Procedure</em></strong></font></p>
<p align="justify">Before implementing this, if user navigates to Opportunity screen -&gt; Opportunity List -&gt; Menu -&gt; Import option would appear as disabled. After implementing this, menu option would be enabled.</p>
<ol>
<li>
<div align="justify">Select Import Object Option in Siebel Tools</div>
</li>
<li>
<div align="justify">Crete a new record and enter the Business Component Name Opportunity</div>
</li>
<li>
<div align="justify">Enter the Import Fields</div>
</li>
<li>
<div align="justify">Enter the Import Key fields</div>
</li>
<li>
<div align="justify">Compile the objects</div>
</li>
</ol>
<p align="justify"><a href="http://raamsdiary.files.wordpress.com/2009/10/clip_image014.jpg"><img title="clip_image014" style="display:inline;border-width:0;" height="146" alt="clip_image014" src="http://raamsdiary.files.wordpress.com/2009/10/clip_image014_thumb.jpg?w=244&#038;h=146" width="244" border="0" /></a></p>
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		<title>New search engine targets Muslim Web users</title>
		<link>http://raamsdiary.wordpress.com/2009/09/11/new-search-engine-targets-muslim-web-users/</link>
		<comments>http://raamsdiary.wordpress.com/2009/09/11/new-search-engine-targets-muslim-web-users/#comments</comments>
		<pubDate>Fri, 11 Sep 2009 06:08:38 +0000</pubDate>
		<dc:creator>RAM CH</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Imhalal.com]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Muslim]]></category>
		<category><![CDATA[Search Engine]]></category>

		<guid isPermaLink="false">http://raamsdiary.wordpress.com/2009/09/11/new-search-engine-targets-muslim-web-users/</guid>
		<description><![CDATA[ A new search engine, called ImHalal.com, aims to protect the sensibilities of Muslims by filtering out content that is &#8220;haram&#8221; or forbidden by the faith. The site will warn people if they are searching for a query that might return explicit content, site-founder Reza Sardeha said in an email on Friday. Besides developing the search [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=raamsdiary.wordpress.com&amp;blog=9304462&amp;post=76&amp;subd=raamsdiary&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p align="justify"> A new search engine, called <a href="http://www.imhalal.com">ImHalal.com</a>, aims to protect the sensibilities of Muslims by filtering out content that is &#8220;haram&#8221; or forbidden by the faith.</p>
<p align="justify">The site will warn people if they are searching for a query that might return explicit content, site-founder Reza Sardeha said in an email on Friday.</p>
<p align="justify">Besides developing the search technology, Sardeha and others in his team, based in the Netherlands, have also introduced a two layer filter.</p>
<p align="justify"><a href="http://www.itnews.com/internet/8081/new-search-engine-targets-muslim-web-users">Read the full story from Original Source….</a></p>
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			<media:title type="html">RAM CH</media:title>
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		<title>Salesforce.com renews push into customer service</title>
		<link>http://raamsdiary.wordpress.com/2009/09/11/salesforce-com-renews-push-into-customer-service/</link>
		<comments>http://raamsdiary.wordpress.com/2009/09/11/salesforce-com-renews-push-into-customer-service/#comments</comments>
		<pubDate>Fri, 11 Sep 2009 05:57:34 +0000</pubDate>
		<dc:creator>RAM CH</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[On-demand CRM]]></category>
		<category><![CDATA[SalesForce.com]]></category>

		<guid isPermaLink="false">http://raamsdiary.wordpress.com/2009/09/11/salesforce-com-renews-push-into-customer-service/</guid>
		<description><![CDATA[The on-demand CRM vendor unveils &#8216;Service Cloud 2,&#8217; but not all of the pieces are available yet. &#160; Salesforce.com on Wednesday will make a series of announcements regarding its Service Cloud customer-service applications, which are a major part of the on-demand CRM (customer relationship management) vendor&#8217;s long-term growth plans. Read the full story from Original [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=raamsdiary.wordpress.com&amp;blog=9304462&amp;post=71&amp;subd=raamsdiary&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>The on-demand CRM vendor unveils &#8216;Service Cloud 2,&#8217; but not all of the pieces are available yet.</p>
<p>&#160;</p>
<p align="justify">Salesforce.com on Wednesday will make a series of announcements regarding its Service Cloud customer-service applications, which are a major part of the on-demand CRM (customer relationship management) vendor&#8217;s long-term growth plans.</p>
<p align="justify"><a href="http://www.itnews.com/software/7964/salesforcecom-renews-push-customer-service">Read the full story from Original Source……</a></p>
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			<media:title type="html">RAM CH</media:title>
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		<title>Chatting in Indian Languages</title>
		<link>http://raamsdiary.wordpress.com/2009/09/07/chatting-in-indian-languages/</link>
		<comments>http://raamsdiary.wordpress.com/2009/09/07/chatting-in-indian-languages/#comments</comments>
		<pubDate>Mon, 07 Sep 2009 07:16:52 +0000</pubDate>
		<dc:creator>ramch</dc:creator>
				<category><![CDATA[Tips]]></category>
		<category><![CDATA[Chat in Telugu]]></category>
		<category><![CDATA[Googel Transliteration]]></category>
		<category><![CDATA[google chat in indian languages]]></category>
		<category><![CDATA[google indic chat]]></category>
		<category><![CDATA[Telugu chatting]]></category>
		<category><![CDATA[Telugu typing]]></category>

		<guid isPermaLink="false">http://raamsdiary.wordpress.com/2009/09/07/chatting-in-indian-languages-2/</guid>
		<description><![CDATA[I want to share the simple code which I am using to chat in telugu. Many people are asking me when I reply them in telugu, how to do that? So, I thought of placing it in my blog, so that every one would benefit. This script allows you not just to chat in telugu [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=raamsdiary.wordpress.com&amp;blog=9304462&amp;post=42&amp;subd=raamsdiary&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p align="justify">I want to share the simple code which I am using to chat in telugu. Many people are asking me when I reply them in telugu, how to do that? So, I thought of placing it in my blog, so that every one would benefit. This script allows you not just to chat in telugu but in all the languages that are supported by Google. Also, it allows using this feature in all the web based applications.</p>
<p align="justify">When Google allowed sending emails in other then English, I made a little R&amp;D to find the function/ API it is calling.</p>
<p align="justify">It is as simple as you type telugu words in English like “emiti samgatulu?” today during chat. This piece of code converts and shows in telugu instead of English like “ఏమిటి సంగతులు?&quot;</p>
<p align="justify">Google Transliteration offers an option for converting English characters to the characters used in Telugu/ any other language. This lets you type Telugu words phonetically in English script and then have them appear in Telugu.</p>
<p align="justify">Open GMail, yahoo mail, any other web based application and paste the below code in browser where you type URL. Wait till you get the message “<em>Transliteration is enabled. To disable, click on the bookmarklet</em>”. Now whatever you type, it will be converted in to telugu script.</p>
<p align="justify">Another simple way is, paste this in browser and save it as a book mark. Open your web application and go bookmarks and click on it, the API code will be activated.</p>
<ol>
<li>
<div align="justify">Open your mail/ chat application </div>
</li>
<li>
<div align="justify">Copy the script given below and paste in your browser</div>
</li>
<li>
<div align="justify">Retype the last two single quotes</div>
</li>
<li>
<div align="justify">Press Enter key or click on Go button</div>
</li>
<li>
<div align="justify">wait for few seconds</div>
</li>
<li>
<div align="justify">click on any text area where you want type the telugu text </div>
</li>
<li>
<div align="justify">you will be able to see telugu letter</div>
</li>
</ol>
<p align="justify"><font color="#408080">javascript:(t13nb=window.t13nb||function(l){var t=t13nb,d=document,o=d.body,c=&quot;createElement&quot;,a=&quot;appendChild&quot;,w=&quot;clientWidth&quot;,i=d[c](&quot;span&quot;),s=i.style,x=o[a](d[c](&quot;script&quot;));if(o){if(!t.l){t.l=x.id=&quot;t13ns&quot;;o[a](i).id=&quot;t13n&quot;;i.innerHTML=&quot;Loading transliteration&quot;;s.cssText=&quot;z-index:99;font-size:18px;background:#FFF1A8;top:0&quot;;s.position=d.all?&quot;absolute&quot;:&quot;fixed&quot;;s.left=((o[w]-i[w])/2)+&quot;px&quot;;x.src=&quot;http://t13n.googlecode.com/svn/trunk/blet/rt13n.js?l=&quot;+l}}else setTimeout(t,500)})(&#8216;te&#8217;)</font></p>
<p align="justify">Before Activating/ Pasting above script in address bar</p>
<p><a href="http://raamsdiary.files.wordpress.com/2009/09/image.png"><img title="image" style="display:inline;border-width:0;" height="144" alt="image" src="http://raamsdiary.files.wordpress.com/2009/09/image_thumb.png?w=471&#038;h=144" width="471" border="0" /></a></p>
<p align="justify">After pasting the script in address bar</p>
<p align="justify"><a href="http://raamsdiary.files.wordpress.com/2009/09/image1.png"><img title="image" style="display:inline;border-width:0;" height="210" alt="image" src="http://raamsdiary.files.wordpress.com/2009/09/image_thumb1.png?w=474&#038;h=210" width="474" border="0" /></a></p>
<p align="justify">If you want to chat in telugu, use chat in gmail, yahoo mail, instead of messenger. I couldn’t figure out how to embed this API call in messenger.</p>
<p align="justify">You can use the above code for any language by changing the language code at the end of the script from ‘<strong><span style="text-decoration:underline;">te</span>’</strong>.</p>
<p align="justify">Below mentioned are the corresponding lists of codes for each language. You can find the other language codes from Google site.</p>
<p align="justify">Hindi: hi</p>
<p align="justify">Kannada: kn</p>
<p align="justify">Malayalam: ml</p>
<p align="justify">Tamil: ta</p>
<p align="justify">Telugu: te</p>
<p align="justify">You can use Ctrl+g to activate, inactivate this features, so that you can type english words between telugu words like&quot;ఈ రోజు ఉదయం market కి వెళ్ళాను.&quot;</p>
<p align="justify">Hope you would benifit from this. Google keeps adding support for more languages.&#160; So, if your language is not available today, may in near future it would.</p>
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		<title>Unfolding the Blindfolds – Adding License Keys to Siebel Sample Database</title>
		<link>http://raamsdiary.wordpress.com/2009/09/05/unfold-the-blindfolds-%e2%80%93-adding-license-keys-to-siebel-sample-database/</link>
		<comments>http://raamsdiary.wordpress.com/2009/09/05/unfold-the-blindfolds-%e2%80%93-adding-license-keys-to-siebel-sample-database/#comments</comments>
		<pubDate>Sat, 05 Sep 2009 05:42:41 +0000</pubDate>
		<dc:creator>RAM CH</dc:creator>
				<category><![CDATA[Siebel]]></category>
		<category><![CDATA[Tips]]></category>
		<category><![CDATA[Siebel CRM]]></category>
		<category><![CDATA[Siebel License Keys]]></category>
		<category><![CDATA[Siebel Sample Application]]></category>
		<category><![CDATA[Siebel Sample Database]]></category>
		<category><![CDATA[System Date]]></category>

		<guid isPermaLink="false">http://raamsdiary.wordpress.com/?p=26</guid>
		<description><![CDATA[Siebel supplies a sample data base with along with Siebel business applications to play around the application. But this sample only works for a limited period of time. Usually developers set their machine clock to back date to keep working with sample. Siebel supplies a set of license keys every quarter at oracle website. Once [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=raamsdiary.wordpress.com&amp;blog=9304462&amp;post=26&amp;subd=raamsdiary&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Siebel supplies a sample data base with along with Siebel business applications to play around the application. But this sample only works for a limited period of time. Usually developers set their machine clock to back date to keep working with sample.</p>
<p>Siebel supplies a set of license keys every quarter at <a href="http://licensecodes.oracle.com/siebel_master.html#SEA81">oracle website</a>. Once you add these keys to your Siebel database, you would be allowed to work on Siebel with sample data with out changing the system date. You can add license keys to your Siebel sample database by clicking Siebel Tools -&gt; Help -&gt; Technical Support -&gt; License Key -&gt; Add Key</p>
<p>But, Siebel Inactivates the License Key button for Siebel Sample Application.</p>
<p style="text-align:center;"><img class="aligncenter" src="http://2.bp.blogspot.com/_uEbZy-L1Zrw/SqH4K5aHjDI/AAAAAAAAAS4/-Ap110Rh0V0/s400/License+Disabled.JPG" alt="" /></p>
<p>This trick tells you how add license keys to Siebel Sample Database.</p>
<p>Open Siebel Tools -&gt; Help -&gt; Press the <strong><span style="text-decoration:underline;">shift key</span></strong> and click on License Key.</p>
<p style="text-align:center;"><img class="aligncenter" src="http://4.bp.blogspot.com/_uEbZy-L1Zrw/SqH4a5PxN5I/AAAAAAAAATA/ZhA-7X5jLQY/s400/License+enabled.JPG" alt="" /></p>
<p>Now you can observe the License Key button is activated. You can copy the license keys from <a href="http://licensecodes.oracle.com/siebel_master.html#SEA81">oracle website</a> and add them to your Siebel Sample application. Once you successfully added the keys you don’t need to change the system date to back date.</p>
<p>After 3 months (the date specified in oracle website) if you get the message “License expires” again go to <a href="http://licensecodes.oracle.com/siebel_master.html#SEA81">oracle website</a>, get the new keys and add them to your Siebel sample application.</p>
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			<media:title type="html">RAM CH</media:title>
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		<title>Siebel CRM: Integrating Google Map</title>
		<link>http://raamsdiary.wordpress.com/2009/09/03/siebel-crm-integrating-google-map/</link>
		<comments>http://raamsdiary.wordpress.com/2009/09/03/siebel-crm-integrating-google-map/#comments</comments>
		<pubDate>Thu, 03 Sep 2009 08:07:46 +0000</pubDate>
		<dc:creator>RAM CH</dc:creator>
				<category><![CDATA[Integration]]></category>
		<category><![CDATA[Siebel]]></category>
		<category><![CDATA[Google Map]]></category>
		<category><![CDATA[Siebel Automotive]]></category>
		<category><![CDATA[Siebel Configuration]]></category>
		<category><![CDATA[Siebel CRM]]></category>
		<category><![CDATA[Siebel EAI]]></category>
		<category><![CDATA[Siebel Integration]]></category>
		<category><![CDATA[Siebel Sales]]></category>

		<guid isPermaLink="false">http://raamsdiary.wordpress.com/?p=6</guid>
		<description><![CDATA[Introduction  Google Maps is a web mapping service application and technology provided by Google, free (for non-commercial use), that powers many map-based services, which offers street maps, a route planner for traveling by foot, car, or public transport and an urban business locator for numerous countries around the world.  Siebel users would have frequent travel [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=raamsdiary.wordpress.com&amp;blog=9304462&amp;post=6&amp;subd=raamsdiary&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<div style="text-align:left;"><a href="http://4.bp.blogspot.com/_uEbZy-L1Zrw/Sp0bX19FuzI/AAAAAAAAASQ/qSkAT-yvAGw/s1600-h/5.JPG">Introduction</a><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;"> </span></span></div>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">Google Maps is a </span></span><a href="http://en.wikipedia.org/wiki/Web_mapping"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">web mapping</span></span></a><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;"> service application and technology provided by </span></span><a href="http://en.wikipedia.org/wiki/Google"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">Google</span></span></a><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">, free (for non-commercial use), that powers many map-based services, which offers street maps, a </span></span><a href="http://en.wikipedia.org/wiki/Route_planner"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">route planner</span></span></a><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;"> for traveling by foot, car, or public transport and an urban business locator for </span></span><a href="http://en.wikipedia.org/wiki/Coverage_details_of_Google_Maps"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">numerous countries</span></span></a><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;"> around the world.</span></span><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;"> </span></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">Siebel users would have frequent travel to meet their customers, partners, dealers, etc on their day-to-day business. Now a day’s most of the people are using Google Maps or other service similar to that for their route map to customer location. This is a simple step towards integrating Siebel with Google Maps, so that user can get the route map with just one single click, avoiding manual activities.</span></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;">Business Need</span></strong></span></p>
<p style="margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">Imagine a case of automotive industry, when a customer wants to give his vehicle for servicing or want to check the new models, prices, etc, Customer can use the Siebel Dealer Locator utility to find the list of dealers located near by region to him with the details of the dealer. With this customer can contact the dealer/ service provider and would get served.</span></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;"> </span></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">But what happens, if the customer is new to the city or not clear how to locate/ reach the address?</span></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;"> </span></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">In the case of sales, the marketing people get leads from various sources and they need to follow-up them to get them converted to opportunities. For this marketing people would need to travel to customer location.</span></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">In the case of service, the executive may need to reach a customer for service or collecting RMAs.</span></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;"> </span></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">In all the above case, usually people uses Google maps to find the route map. They opens the browser, Google maps portal and then enters destination address collecting from Siebel.</span></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;"> </span></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">How about if, the Siebel is integrated with Google Maps and the user is able to get the directions with just one click of mouse?</span></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;"> </span></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">This is document describes how Siebel can be integrated with Google maps to get directions to reach customer place. Siebel takes logged in user address as source and selected customer/ dealer/ company address as destination.</span></span><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;"> </span></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;">Assumptions</span></strong></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span></p>
<ul style="margin-top:0;margin-bottom:0;" type="disc">
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">The solution is built on Siebel 8.0, but works with other versions also</span></span></li>
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">User should have the access to internet and Google maps site</span></span></li>
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">Map/ directions accuracy would depend on the quality/accuracy provided by Google</span></span></li>
</ul>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;">Siebel Functional requirements</span></strong></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">The following section defines the required steps users must perform to use the custom feature as designed:</span></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span></p>
<ol style="margin-top:0;margin-bottom:0;" type="1">
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">User should setup his address details correctly under contacts </span></span><span style="color:#000000;font-family:Wingdings;"><span style="font-size:100%;">à</span></span><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;"> Address screen</span></span>
<ol style="margin-top:0;margin-bottom:0;" type="a">
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">Query for logged in user’s contact record using Last Name, First Name, etc in top form applet</span></span></li>
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">In the bottom form applet create/ update primary address with correct data.</span></span></li>
</ol>
</li>
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">User should enter complete address details for the selected entity (Accounts/ contacts/ Dealers, etc)</span></span></li>
</ol>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;">Proposed Solution</span></strong></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span></p>
<ol style="margin-top:0;margin-bottom:0;" type="1">
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">User selects the customer/ contact/ dealer/ partner record in respective screen</span></span></li>
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">User clicks on icon in directions field</span></span></li>
</ol>
<p style="text-align:justify;margin:0 0 0 72pt;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">(Or)</span></span></p>
<p style="margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;"> </span></span><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">User clicks on Google Map View tab</span></span></p>
<ol style="margin-top:0;margin-bottom:0;" type="1">
<li style="margin-top:0;margin-bottom:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">Siebel shows route map/ directions to selected customer/ contact, etc address from user’s address</span></span></li>
<li style="margin-top:0;margin-bottom:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">User can change the commutation choice to car/ Walk/ Public Transport to get the route map/ directions accordingly.</span></span></li>
</ol>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;">Solution Walk-through</span></strong></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span></p>
<ul style="margin-top:0;margin-bottom:0;" type="disc">
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;">Automotive Industry scenario</span></strong></span></li>
</ul>
<p style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;"> </span></span></p>
<ol style="margin-top:0;margin-bottom:0;" type="1">
<li style="margin-top:0;margin-bottom:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">User logs into Siebel Automotive Application and access Dealer Locator utility to locate nearest dealers.</span></span><span style="font-family:Batang;"><span style="font-size:100%;"> </span></span></li>
</ol>
<div style="text-align:center;"><a href="http://3.bp.blogspot.com/_uEbZy-L1Zrw/Sp0cCyNQE3I/AAAAAAAAASY/0egDpOMyqvs/s1600-h/1.JPG"><img style="width:400px;cursor:pointer;height:114px;" src="http://3.bp.blogspot.com/_uEbZy-L1Zrw/Sp0cCyNQE3I/AAAAAAAAASY/0egDpOMyqvs/s400/1.JPG" border="0" alt="" /></a></div>
<div style="text-align:center;">
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span></p>
<ol style="margin-top:0;margin-bottom:0;" type="1">
<li style="margin-top:0;margin-bottom:0;text-align:left;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">User selects a dealer and clicks on Directions icon, which gives the route map in a browser window</span></span></li>
</ol>
<p style="margin:0 0 0 18pt;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;"> </span></span></p>
</div>
<div>
<div style="text-align:center;"><a href="http://1.bp.blogspot.com/_uEbZy-L1Zrw/Sp0cDR_8UiI/AAAAAAAAASg/wIn3bdGUTCY/s1600-h/2.JPG"><img style="width:400px;cursor:pointer;height:103px;" src="http://1.bp.blogspot.com/_uEbZy-L1Zrw/Sp0cDR_8UiI/AAAAAAAAASg/wIn3bdGUTCY/s400/2.JPG" border="0" alt="" /></a></div>
</div>
<div>
<div style="text-align:center;">
<ol style="margin-top:0;margin-bottom:0;" type="1">
<li style="margin-top:0;margin-bottom:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">Siebel Opens Google Map in a browser and gives the routes map.</span></span></li>
</ol>
<p style="margin:0 0 0 18pt;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;"> </span></span></p>
</div>
</div>
<div style="text-align:center;"><a href="http://3.bp.blogspot.com/_uEbZy-L1Zrw/Sp0cViJ165I/AAAAAAAAASo/O1xmWQ6Iwk0/s1600-h/3.JPG"><img style="width:400px;cursor:pointer;height:187px;" src="http://3.bp.blogspot.com/_uEbZy-L1Zrw/Sp0cViJ165I/AAAAAAAAASo/O1xmWQ6Iwk0/s400/3.JPG" border="0" alt="" /></a></div>
<div>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span></p>
<ul style="margin-top:0;margin-bottom:0;" type="disc">
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;">Sales/ Service Scenario:</span></strong></span></li>
</ul>
<p style="margin:0 0 0 18pt;"> </p>
<ol style="margin-top:0;margin-bottom:0;" type="1">
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">Sales Rep/ Marketing Agent/ Field service Agent would login to Siebel Application and access respective Account or Contact and selects Google Map View.</span></span></li>
</ol>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span></p>
<div style="text-align:center;"><a href="http://4.bp.blogspot.com/_uEbZy-L1Zrw/Sp0cV771UPI/AAAAAAAAASw/WgIRxU_t7cA/s1600-h/4.JPG"><img style="width:400px;cursor:pointer;height:223px;" src="http://4.bp.blogspot.com/_uEbZy-L1Zrw/Sp0cV771UPI/AAAAAAAAASw/WgIRxU_t7cA/s400/4.JPG" border="0" alt="" /></a></div>
</div>
<div>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;">Solution Benefit</span></strong></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span></p>
<ol style="margin-top:0;margin-bottom:0;" type="1">
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">No need to maintain Latitude, Longitude values in Siebel database</span></span></li>
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">No additional infrastructure is needed</span></span></li>
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">Easy to implement</span></span></li>
</ol>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;"> </span></strong></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong><span style="font-size:100%;">Implementation Procedure</span></strong></span></p>
<p style="text-align:justify;margin:0;"><span style="color:#000000;font-family:'Trebuchet MS';"><strong> </strong></span></p>
<ol style="margin-top:0;margin-bottom:0;" type="1">
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">Create 2 calculated fields for Source and Destination Address (Ex: Account BC, Contact BC, etc)</span></span>
<ol style="margin-top:0;margin-bottom:0;" type="a">
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">Source Address: Expression to populate logged in users Address</span></span></li>
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">Destination Address: Expression to populate Selected Dealer/ Contact/ Account Address</span></span></li>
</ol>
</li>
<li style="margin-top:0;margin-bottom:0;text-align:justify;"><span style="color:#000000;font-family:'Trebuchet MS';"><span style="font-size:100%;">Create a calculated field with below expression</span></span><a href="http://4.bp.blogspot.com/_uEbZy-L1Zrw/Sp0bX19FuzI/AAAAAAAAASQ/qSkAT-yvAGw/s1600-h/5.JPG"><img style="display:block;width:400px;cursor:pointer;height:52px;text-align:center;margin:0 auto 10px;" src="http://4.bp.blogspot.com/_uEbZy-L1Zrw/Sp0bX19FuzI/AAAAAAAAASQ/qSkAT-yvAGw/s400/5.JPG" border="0" alt="" /></a></li>
</ol>
</div>
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